Refund Policy
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Makeup with obvious signs of use
Makeup, Cleanser, Toners and other that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lbelusa.shop
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lbelusa.shop and send your item to: 12835 DOVE BROOK CT HOUSTON TX 77041
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 12835 DOVE BROOK CT HOUSTON TX 77041
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
POLITICA DE REEMBOLSO
Tienes 15 días hábiles a partir de la fecha de entrega, para devolver los productos comprados a través de la tienda online L’Bel & Esika |Beauty Shop. Como Requisito indispensable el producto NO DEBE SER ABIERTO, que este completo tal y como fue enviado, es decir, con todos los elementos (etiquetas, accesorios, empaques, etc.) EN NINGUN CASO aceptaremos productos abiertos por higiene y calidad.
El cliente es el que paga el costo de la etiqueta de regreso del producto y sera descontado del importe de tu compra y la diferencia sera el importe de devolucion de tu compra.
Para iniciar con el proceso de cambio o devolución comunícate con nosotros a info@lbelusa.shop o envia mensaje al 312-285-5976 con la palabra "RETURNS" en el horario de Lunes a Viernes de 9:00 am a 6:00 pm. Recuerda que el tiempo aproximado del reembolso es de entre 10 a 15 días hábiles. Para mayor información.
Direccion para DEVOLUCIONES
LBEL | ESIKA USA
12835 DOVE BROOK CT
HOUSTON TX 77041
